sb028 Privacy Policy – Protecting Indonesian Users' Data
This page explains how sb028 collects, uses, stores, and protects the personal data of users based in Indonesia. By using this platform, you agree to the privacy practices outlined in this document.
Last updated: 2024
1. Data We Collect
sb028 collects various types of information from users to ensure the service operates correctly, securely, and in line with the needs of users in Indonesia. The data collected is divided into the following main categories.
Account Information
When registering, you are asked to provide your full name, email address, phone number, date of birth, and username. This information is used to create and manage your account on the sb028 platform. It is also required for the identity verification process and for account-related communications.
Device and Browser Data
Our system automatically records technical information when you access the platform, including device type, operating system, browser type and version, IP address, and time zone. This data is used to detect suspicious activity, optimize page display across different devices, and improve overall platform performance.
Payment Information (IDR)
For deposit and withdrawal purposes in Indonesian Rupiah (IDR), we collect the name of your bank or digital wallet provider, destination account number, and transaction history. We do not directly store credit card or debit card numbers. All transaction data is stored in encrypted format and can only be accessed by authorized personnel for verification and audit purposes.
Platform Usage Data
We record users' activity history on the platform, including pages visited, categories browsed, session duration, and actions taken. This data helps us understand how users interact with the service and is used to gradually improve the experience.
2. Purpose of Data Use
Data collected by sb028 is used solely for legitimate purposes and is limited to the operational needs of the platform. We are committed to not using user data beyond the purposes described in this policy.
Specifically, user data is used to: verify identity and age during the registration and KYC process; process deposits and withdrawals in IDR; send important account notifications such as transaction confirmations, password changes, or security alerts; provide effective and personalized customer support; and detect and prevent fraud, account misuse, or activities that violate the terms of service.
Data may also be used for internal analytics purposes to understand usage trends, identify areas for improvement, and develop new features relevant to the needs of users in Indonesia. This analytics work is carried out on an aggregate basis and does not identify individual users in the reports produced.
We do not use personal user data for third-party marketing purposes or sell it to advertisers.
3. Cookies and Tracking Technologies
sb028 uses cookies and similar local storage technologies to enhance platform functionality. Cookies are small text files stored on your device when you visit a web page, allowing our systems to remember your preferences and session status.
We use several types of cookies. Session cookies are temporary and automatically deleted when you close your browser; these cookies are used to maintain your login status during an active session. Preference cookies store the display and language settings you have selected. Security cookies help detect unusual login activity and protect your account from unauthorized access.
We do not use third-party advertising cookies that track your activity outside the sb028 platform. You can manage your cookie preferences through your browser settings; however, please note that disabling certain cookies may affect the login function and your overall experience on the platform.
4. Data Storage and Security
All personal user data is stored on servers protected with SSL encryption and additional security layers. sb028 applies industry-standard information security practices to ensure that your data is not accessed, modified, or disclosed without authorization by any party.
Access to user data is restricted to employees or systems that directly require it to perform legitimate operational functions, such as the account verification team, customer service team, and payment systems. All access is logged and monitored regularly to detect anomalies.
User data is retained for as long as the account remains active and for any additional period required by applicable legal or regulatory obligations. Once the retention period has ended, data will be securely deleted or anonymized so that it can no longer be linked to a specific individual.
Although we apply various security measures, no digital system is entirely immune to risk. In the event of a security incident that affects user data, we are committed to notifying affected users as promptly as possible in accordance with applicable requirements.
5. Sharing Data with Third Parties
sb028 does not sell, rent, or trade personal user data to third parties for commercial purposes. However, under certain limited circumstances, we may need to share data with other parties in order to operate the service effectively.
Payment service providers such as local banks and digital wallet operators receive the transaction information necessary to process deposits and withdrawals in IDR. These providers are bound by confidentiality agreements and use the data solely for the purpose of processing the requested transactions.
In situations required by law, regulation, or a valid court order in Indonesia, sb028 may be obligated to disclose certain information to the competent authorities. In such cases, we will endeavor to notify affected users to the extent permitted by law before any disclosure is made.
Beyond the two conditions above, no other third party receives personal user data without the explicit consent of the user concerned.
6. User Rights Over Personal Data
As a user of the sb028 platform, you have a number of rights regarding the personal data we hold. We respect these rights and provide clear mechanisms for submitting requests related to your data.
Right of access allows you to request a copy of the personal data we hold about you. This request can be submitted by email to the customer service team, including sufficient self-identification to verify the request.
Right to rectification gives you the ability to request corrections to data that is inaccurate or incomplete. Some data changes, such as name or date of birth, may require additional document verification before they can be processed.
Right to erasure allows you to request the deletion of your personal data under certain conditions, for example when voluntarily closing your account. Please note that some data may still be retained for a certain period if required by legal obligations or to resolve an ongoing dispute.
To submit a request regarding the rights above, contact us by email: [email protected] or through the Customer Service.
7. Policy Changes and How to Contact Us
sb028 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, applicable legal requirements, or service improvements. Any material changes will be announced via a notification on the platform or by email to registered users.
The date of the most recent update will always be displayed at the top of this page so you can see when the policy was last revised. We encourage you to check this page periodically to stay informed about how we manage your data.
Continued use of the platform after a policy change is published will be considered acceptance of the updated terms. If you do not agree with the changes made, you may stop using the service and submit an account closure request to our support team.
For questions, concerns, or requests related to your data privacy, please contact the sb028 team by email: [email protected]. Our team will respond within a reasonable timeframe based on the nature and complexity of the request submitted.
Questions About Your Data Privacy?
The sb028 team is ready to help answer your questions about personal data management. Visit the FAQ page for general information, or contact our support team directly.